Privacy policy

Effective Date: July, 2026

Reliable QA (“Reliable QA,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, process, disclose, and protect information when you visit our website, communicate with us, or engage Reliable QA for software quality assurance and testing services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you interact with Reliable QA, including:

Name and professional contact details
Email address and telephone number
Company or organization name
Job title and business information
Project requirements and service-related information
Information submitted through contact forms or inquiries
Information provided during client communications
Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you access our website, including:

IP address
Browser and device information
Operating system
Pages visited and website interactions
Referring website or source
Date and time of access
General website performance and usage information

2. Purpose of Processing

Reliable QA may process information for legitimate business purposes, including:

Responding to inquiries and service requests
Communicating with prospective and existing clients
Understanding project requirements
Preparing proposals, quotations, and agreements
Delivering software testing and quality assurance services
Managing client relationships and projects
Providing customer support
Improving our website, services, and business operations
Maintaining website security and preventing unauthorized activity
Meeting contractual, legal, regulatory, and compliance obligations

We process information only where we have a legitimate basis to do so, including consent, contractual necessity, legitimate business interests, or applicable legal obligations.

3. Client and Project Information

During the provision of QA and software testing services, clients may provide information relating to applications, websites, systems, APIs, databases, test environments, documentation, test accounts, credentials, test data, and other project materials.

Reliable QA treats such information as confidential and uses it only to the extent reasonably necessary to perform the agreed services or fulfill contractual and legal obligations.

We do not sell, rent, or commercially trade client project information.

Clients remain responsible for ensuring that information supplied to Reliable QA for testing is lawfully collected and that appropriate permissions have been obtained for its use.

4. Confidentiality

Reliable QA recognizes that software testing projects may involve confidential business and technical information.

We take reasonable measures to restrict access to confidential information to personnel, contractors, or service providers who require such access for legitimate business purposes.

Where applicable, confidentiality and data-handling requirements may also be governed by separate agreements, including Non-Disclosure Agreements (NDAs), Master Service Agreements, Statements of Work, or other contractual arrangements.

In the event of a conflict between this Privacy Policy and a specific written client agreement, the applicable contractual terms may govern the handling of client information.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Maintain website functionality
Improve website performance
Understand visitor behavior
Analyze website traffic
Improve user experience
Support website security

You may manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

6. Third-Party Service Providers

Reliable QA may use third-party technology and service providers to operate and maintain its website and business operations.

These providers may include services for:

Website hosting
Website security
Analytics
Email and communication
Customer relationship management
Cloud infrastructure
Business administration

Where third parties process information on our behalf, we take reasonable steps to ensure that such processing is conducted for legitimate purposes and subject to appropriate confidentiality and security obligations.

Third-party providers may maintain their own privacy policies governing their services.

7. Information Sharing and Disclosure

We do not sell or rent personal information.

Information may be disclosed when reasonably necessary:

To provide contracted services
To trusted service providers supporting our business
To protect the security and integrity of our systems
To comply with applicable laws or legal processes
To respond to lawful requests from competent authorities
To establish, exercise, or defend legal rights
With your consent or at your direction

We limit disclosure to information reasonably necessary for the relevant purpose.

8. Data Security

Reliable QA implements reasonable technical and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, loss, or destruction.

Security measures may include access controls, authentication mechanisms, restricted access to project information, secure infrastructure, and appropriate data-handling procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing services
Maintaining client relationships
Fulfilling contractual obligations
Maintaining business and financial records
Resolving disputes
Protecting our legal rights
Complying with applicable legal and regulatory requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable procedures and obligations.

10. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, including:

Accessing personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of information
Requesting restrictions on certain processing
Objecting to certain processing activities
Withdrawing consent where processing is based on consent
Requesting information regarding our processing practices

Requests should be submitted using the contact information provided below.

We may need to verify your identity before fulfilling certain requests.

11. International Clients and Data Transfers

Reliable QA provides services to clients and organizations that may be located in different countries.

Where information is transferred or processed across national borders, we take reasonable measures to handle such information in accordance with applicable contractual and privacy requirements.

Additional data-processing terms may apply where required by applicable law or contractual arrangements.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These third parties operate independently from Reliable QA and may have their own privacy policies and terms of use.

Reliable QA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their applicable privacy policies before providing personal information.

13. Children’s Privacy

Reliable QA’s website and professional services are primarily intended for businesses, organizations, and professional users.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

14. Changes to This Privacy Policy

Reliable QA may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, the revised policy will be published on this page and the Effective Date will be updated accordingly.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Reliable QA’s handling of personal information, please contact us:

Reliable QA
Website: reliableqa.org
Email: contact@reliableqa.org